Thymes Customer Service

Welcome to Thymes Customer Service. We’re here to help with any questions you may have about our products, orders, or general inquiries. Below, you’ll find answers to some of the most frequently asked questions.

FAQs

Orders & Shipping

How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check the status by visiting frasierfircandle.com.

What is your shipping policy?
We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method selected.

Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase for unused and unopened items. Please note that shipping fees are non-refundable.

How do I initiate a return?
To start a return, visit frasierfircandle.com and follow the instructions under the Returns section.

Product Information

Are Thymes products cruelty-free?
Yes, all our products are cruelty-free and formulated without animal testing.

Where are Thymes products made?
Our products are crafted with care in the USA using high-quality ingredients.

Gift Cards

How do I redeem a gift card?
During checkout, enter your gift card code in the designated field to apply the balance to your purchase.

Can I check my gift card balance?
Yes, you can check your balance by visiting frasierfircandle.com and entering your gift card details.

If you have any further questions, feel free to reach out. We appreciate your support and are happy to assist you!

Thank you for choosing Thymes.